Online 1D0-1003-25-D Practice Test

Question 1

Which two statements are correct regarding the characteristics of an SLA window?

Options :

A : An SLA window indicates when an activity should be completed.

B : An SLA window indicates how long an activity should take to complete.

C : An SLA window indicates that there is enough time available within it to perform an activity.

D : An SLA window indicates when an activity should start.

Answer: A,D

Question 2

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

Options :

A : When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

B : Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C : If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed

D : Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E : The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Answer: A,D

Question 3

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge

Advanced Cloud content to be accessed from the OFSC application?

Options :

A : The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

B : The administrator must configure the Oracle Knowledge access settings in OFSC.

C : The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

D : Field personnel must be assigned Service Cloud access via the Service Portal interface.

E : The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer: B,C

Question 4

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%. How will routing consider that resource's level for 'skill A' for activity assignment decisions?

Options :

A : The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B : OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C : The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A

D : Routing wiil consider the resource-s level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Answer: C

Question 5

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

Options :

A : Add a shift to a resource-s calendar.

B : Add working time to a resource-s calendar.

C : Add a work schedule to a resource-s calendar.

D : Add a shift override to a resource-s calendar.

Answer: C

EXPERTY DESIGNED 1D0-1003-25-D PRACTICE TEST