Online 1D0-1064-25-D Practice Test

Question 1

Which three statements are true about building Digital Customer Service (DCS) applications?

Options :

A : Many DCS applications can be active in production at the same time.

B : DCS includes a “reference implementation template” that illustrates recommended implementation practices

C : Only one version of a DCS application can be active in production at any time.

D : DCS application can be embedded in other sites.

Answer: B,C,D

Question 2

Select three correct limits and restrictions when importing data from a file.

Options :

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 3

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

Which is the main reason for this issue?

Options :

A : There are no specific e-mail tasks available.

B : The environment was not provisioned correctly and the service module is missing.

C : The team members don’t have the Email Administrator Role provisioned.

D : The team members have not established the e-mail feature on the Offerings page.

Answer: D

Question 4

What three things should you do once you have established a global default coverage?

Options :

A : Create an ESS job to Monitor Service Request Milestones.

B : Create an ESS job to Aggregate Service Requests.

C : Use Application Composer to configure warning emails about milestone compliance events.

D : Use Application Composer to include milestones on the Service Request Layout if desired.

Answer: A,C,D

Question 5

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

Options :

A : The scheduled process has not been set up.

B : The Starts When criteria of the milestones is not True.

C : No default coverages are set up.

D : Entitlement rules are not valid for the service request.

Answer: A,B,C

EXPERTY DESIGNED 1D0-1064-25-D PRACTICE TEST