Online 1D0-1064-25-D Practice Test

Question 1

You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud

site.

Which is the correct first action in configuring “My Knowledge”?

Options :

A : Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

B : Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

C : Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

D : Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

E : Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

F : Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

Answer: A

Question 2

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Options :

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

Question 3

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.

Which statement is true?

Options :

A : The only Vertical Toolbar that you can enable is the Notifications Toolbar.

B : The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

C : The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

D : You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

Question 4

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

Options :

A : It does not require matching passwords between Engagement Cloud and DCS.

B : It is configured exclusively via the Engagement Cloud Security Console.

C : It enables anonymous users to search the DCS knowledge base.

D : It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account

Answer: B,C

Question 5

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

Options :

A : Resolution is due on Saturday, 2 PM EST.

B : If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : First Response is due on Friday, 12 noon EST.

D : If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

EXPERTY DESIGNED 1D0-1064-25-D PRACTICE TEST