Online 1Z0-1064-25 Practice Test

Question 1

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

Options :

A : Resolution is due on Saturday, 2 PM EST.

B : If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : First Response is due on Friday, 12 noon EST.

D : If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Question 2

Select three correct limits and restrictions when importing data from a file.

Options :

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

Options :

A : It does not require matching passwords between Engagement Cloud and DCS.

B : It is configured exclusively via the Engagement Cloud Security Console.

C : It enables anonymous users to search the DCS knowledge base.

D : It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account

Answer: B,C

Question 4

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar

is not being displayed.

Which are two reasons for this behavior?

Options :

A : You have not enabled the Computer Telephony Integration (CTI) service.

B : The only toolbar enabled is the default one, and you must configure at least two.

C : You did not enable the vertical toolbar which is required, while the horizontal is optional.

D : The signed-in user does not have the appropriate access privileges to a toolbar

E : You entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 5

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Options :

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

EXPERTY DESIGNED 1Z0-1064-25 PRACTICE TEST